28 Apr'24
29 Apr'24
1 room, 2 guests
Hotel Rivera Palace
Shivala, Uttar Pradesh | Sun, 28 Apr - Mon, 29 Apr | 1 Room, 2 Adults
General
Amenities
Rules
About
Reviews
Location
Rooms
₹4,256
₹2,771
/ night + ₹475 tax
Hotel Rivera Palace
3-star Hotel · Shivala, Varanasi
4.5/5
(337 reviews)
Cancellation till check-in available
With ClearChoice Max powered by Cleartrip
Free breakfast on select plans
Some plans include free breakfast
Amenities
Air conditioning
Housekeeping services
Lift/ Elevator
Restaurant
Parking
Doctor on call available
Property rules
Check-in: After 01:00 PM, Check-out: 11:00 AM
Cancellation till check-in available, with ClearChoice Max
Unmarried couples NOT allowed
Guests below 18 years of age NOT allowed
Alcohol consumption NOT allowed within the premises
About property
See all 128 photos
₹2,771
+ ₹475 tax
/ night
₹4,256
35% off
No cost EMI from ₹1,082
Location
Shivala, Varanasi, Uttar Pradesh, 221001
Ratings & reviews
4.5/5
(337 reviews)
5
206
4
77
3
21
2
8
1
20
Location
Rooms
Service
Value
Hygiene
Bad Hotel
2/5
·
Chalapathi on Jan 23, 2024
I stayed here for 4 nights in two rooms with family. We arrived late in the night and hotel is inside a lane not accessible to cars. They dragged our luggage on the dirty street, they didn't have a luggage trolley too. Front Office staff are not very friendly and not flexible. Very rigid with rules etc. Restaurant staff are very nice, they are the only reason we decided to continue our stay for 4 nights in this hotel. Rooms are ok, don't give a good feel but manageable. Room heaters are provided, which was good due to the cold winter waether. Hot water boiler is central and we need to inform them 15 minutes in advance to get hot water in the rooms. The front office staff are too rigid. On the day of check out, I was down with stomach bug and requested late check-out till 3pm for at least one room as my flight was delayed by 4 hrs, but they didn't agree indicating the next guest is arriving in few minutes. We came out at after 12 noon and stayed in the lobby. But the guests for both our rooms arrived at 4pm when we were boarding our cab to the airport. They could have accommodated our late checkout request but they didn't intend to. They seemed like not interested in retaining guests for further visits. As varanasi is busy and get several tourists. They don't seem to be keen on being guest friendly. This should be the last option if no other rooms are available.
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Mean greedy hotel, worst place in 5 weeks in India.
1/5
·
Robert T on Oct 01, 2023
This is a mean greedy hotel. They overcharged everything. Example...31 pieces of laundry, 12 were undies and socks, Rs3750, That's $75 Aus. You can book a boat trip direct for Rs600, the hotel charged Rs1500. That's 60%to the hotel and 40%To the boat. They own their own taxi and overcharge for its use. The driver has no English. Do not stay here.
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Terrible Hotel with far worse service. Simply Avoid.
1/5
·
Maps27996077845 on Sep 10, 2023
Extremely terrible hotel and experience with Rivera Palace. The hotel is literally inaccessible. And the worst part is the service, no care for guests whatsoever. No sense on how to talk to customers and deal with them. These people are just here to loot you. The rooms are terrible as well. This hotel feels more like Rs 500 dharamshala then an hotel. Avoid this place and get a far better deal at same price. Don't fall for trap through MakeMyTrip or other sites or from paid reviews on google. Have experienced it first hand thus sharing the experience here. Want a decent place to stay and want to enjoy the Banaras trip, don't come at this place. It will ruin your entire experience.
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Excellent service by Gyanendra and his team
5/5
·
Mani N on Aug 02, 2023
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay comfortable. I highly recommend this hotel for anyone visiting Varanasi. I lost my wallet in the that has my husband's and ID cards. Many thanks to Gyanendra who personally took time to get them reprinted before we left.
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to Write a Hotel Review Be Specific in your Hotel Review. Telling other travelers what type of room you stayed in might.
5/5
·
Wander51358609141 on Jul 15, 2023
The stag dastave was excellent customer service for the wonderful the room was very nice and clean the hotel lays at the located in the centre place with his accessories to the temple and it is highly recommended this hotel Mr garima Chakravarthy handle group booking very well
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Rooms available
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Standard Room
225.0 sq.ft
Air conditioning
Attached bathroom
Fan
WiFi Access
Laundry
+ 14 more
Room Only
No meals included
Cancellation policy
Non-refundable
Fully-refundable
till check-in
+ ₹479
/ night
by
₹2,771
+ ₹475 tax
/ night
₹4,256
35% off
No cost EMI from ₹1,082
Room with Breakfast
Breakfast
Cancellation policy
Non-refundable
Fully-refundable
till check-in
+ ₹479
/ night
by
₹2,771
+ ₹475 tax
/ night
₹4,256
35% off
No cost EMI from ₹1,082
Deluxe Room
225.0 sq.ft
Air conditioning
Attached bathroom
Fan
WiFi Access
Shower
+ 5 more
Room Only
No meals included
Cancellation policy
Non-refundable
Fully-refundable
till check-in
+ ₹859
/ night
by
₹5,104
+ ₹875 tax
/ night
₹7,840
35% off
No cost EMI from ₹1,993
Room with Breakfast
Breakfast
Cancellation policy
Non-refundable
Fully-refundable
till check-in
+ ₹859
/ night
by
₹5,104
+ ₹875 tax
/ night
₹7,840
35% off
No cost EMI from ₹1,993
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How guests rated this hotel
5
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Service
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Hygiene
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Price breakup
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Price breakup
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How guests rated this hotel
4
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Rooms
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Service
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Hygiene
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/ night
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38% off
Price breakup
1 room x 1 night
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Coupon discount
-₹1,127
Property discount
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Price after discount
₹5,135
+ ₹752 tax